Download Business Communication by A.C. "Buddy" Krizan, Patricia Merrier, Joyce P. Logan, Karen PDF

By A.C. "Buddy" Krizan, Patricia Merrier, Joyce P. Logan, Karen Schneiter Williams

The hot, state-of-the-art company communique, 7e is helping take your communique abilities to the next point via combining up to date know-how to augment studying with stellar content material to provide you the principles wanted for fulfillment in company. Reflecting contemporary e-inundated industry, this complete textual content covers the fundamentals for all different types of enterprise verbal exchange, from letters to e mail, company plans to displays, listening talents to nonverbal messages, variety to teamwork, visible aids to internet blogs, interpersonal conversation to fast messages, and every little thing in among.

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Extra info for Business Communication

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35 Barriers interfere with the communication process. 3 on page 10). These barriers may occur between any two of the communication process steps or may affect all the steps in the process. The most crucial barriers are discussed in the next sections. 36 Communication Barrier 1: Poor word choice. Choosing words that are too difficult, too technical, or too easy for your receiver can be a communication barrier. If words are too difficult or too technical, the receiver may not understand them; if words are too simple, the reader could become bored or be insulted.

Because this goal is achieved when the receiver demonstrates his or her understanding of the message by providing an appropriate response, a sender should assist the receiver to respond. The wording of the message should encourage response. In a face-to-face conversation, the sender (speaker) can ask the receiver (listener) if he or she understands the message. Further, the sender can ask directly for a specific response. When written messages are used, the sender can encourage a response by asking questions, enclosing a reply envelope, including an e-mail address, asking the receiver to telephone, or using any one of many other possibilities.

For the communication process to succeed, the sender must analyze the receiver and then design a message that reflects what was learned through that analysis. The message should focus on the receiver’s interests, encour- Chapter 1: Business Communication Foundations 21 age feedback, and eliminate or minimize communication barriers. The receiver must listen or read carefully and be open to senders and to their ideas; making notes, asking questions, and providing feedback are also part of the receiver’s role in the process.

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